Terms of service


We check our stocks and the availability of products in the warehouse, but it can happen that several orders come in at the same time and a product displayed as available at the time of the order is out of stock.
For this reason, the display of products on our website is not a public offer and all orders from our customers are contractual proposals, subject to our prior written confirmation.
The accepted order will therefore only be the one summarised in our confirmation.
In any event, the order shall only be considered concluded at the time of our acceptance.


All prices published on www.petitevanille.it include VAT.
The prices may be changed at any time without prior notice.
All goods travel with tax documents (receipt or invoice) issued at the time of shipment.
These documents must be kept as proof of purchase for any guarantees, returns or replacements.
In case of promotions or special prices are valid while stocks last.
Offers with free shipping are only valid for Italy.


If the products delivered to you do not conform to the order you have placed, you have the right to have them replaced at no charge.
You have the same right also in case of products missing or damaged during transport.
If we do not have replacement products available, we will try to offer you similar products, but you are not obligated to accept them. If you do accept them, we will send them to you at our expense. If we do not have similar products or you do not accept them, we will refund the payment you made for the products covered by the warranty claim.
In order to exercise your right to a warranty claim, you must notify us within 14 (fourteen) days of the problem that you have
To exercise your warranty right, you must notify us within 14 (fourteen) days the problem and describe the discrepancy or damage, if possible by sending us a photo. Once we have received the products we will examine them and if your warranty claim is accepted, we will immediately send you replacement products or a refund at our option.
If the claim is not accepted, we will notify you and keep the relevant products at your disposal for 14 (fourteen) days, so that you can take them back at your expense, in person or by an agent.
The warranty is in any case subject to the perishability of the products in the light of the conditions of the storage conditions from the time the products are delivered to you.


In the product catalogue published on the www.petitevanille.it website, since access and the possibility of placing orders online change the availability of products in real time, we don't guarantee for certain the ordered goods' assignation.
If the goods are not available, the customer will be notified by e-mail as soon as an updated schedule is available. Such an order will processed as soon as possible within a maximum of 30 working days.
The order preparation and shipment times will be indicated in the order confirmation email you will receive and are not binding but purely indicative, as the courier does not always
guarantee delivery in 24 hours.


Benatti Srl shall not in any case be responsible for any direct or indirect, punitive, particular, incidental or consequential damage (including, but not limited to, loss of business, income
gain, use, data or other economic advantage), howsoever arising, for action arising out of or in connection with the use or outcome of the information available on this site, even Benatti Srl has been informed in advance of the possibility of such damage occurring.
You agree to indemnify and hold Benatti Srl harmless from and against any and all claims for compensation based on
or arises in connection with the use of the site and not to sue Benatti Srl on such grounds.