Refund policy


First of all, we would like to inform you of your rights under Articles 52-59 of the Consumer Code.
The withdrawal may be exercised without penalty and without specifying the reason within 14 (fourteen) days from the day you received the purchased products, by giving written notice to the seller exclusively at this e-mail address: . In order to exercise the withdrawal
you will need to contact the seller who will provide you with the forms to make the request.
The withdrawal can be exercised for all the products you have purchased or even only for some of them, provided that the returned products and packaging are intact, sealed and not tampered with in any way.
Once you have exercised your right of withdrawal through your communication, you must return the products to the Seller within 14 (fourteen) days from the date of purchase.
Once you have exercised your right of withdrawal through your communication, you must return the products to the seller within 14 (fourteen) days from the date you exercised your right of withdrawal.
The products must be sent to the following address:
Benatti S.r.l.
Loc. Cadino, 17
38098 San Michele all'Adige (TN) - Italy

You must include your full details and those of the order you have placed in the shipment, as well as any return codes we may have communicated to you.
You will have to take care of the transport to return the products to the Vendor and you will be responsible for all the costs involved. You will also bear the risks of loss of or damage to the products during transport.
of the products during transport.
The seller deals with food products and will only accept the return of products that are perfectly intact, sealed in their original packaging, undamaged and unopened.
The withdrawal, in any case, is excluded in all cases provided for by the Consumer Code.
Upon receipt of the products returned by you, we will check the conditions of the products and we will inform you which ones will be accepted.
communicate to you which of them will be accepted for return; the relative refund will be made within 14 (fourteen) days from receipt of the goods. We will inform you which products we have found to be unsuitable for return; no refunds will be made for these, but they will be kept at your disposal for 14 (fourteen) days, but we will keep them at your disposal for 14 (fourteen) days so that you can take them back at your expense, either in person or by an agent.
After that period we must destroy them as non-marketable foodstuffs. From the amount refunded to you will be reduced by the transport costs incurred by Babbi will be deducted from the amount refunded to you, unless you have already incurred them. Similarly, the following will be deducted any other costs incurred by Benatti S.r.l.
If you wish to return an entire order, you will also be required to return any complimentary product included (in the event that the order was purchased during a promotional campaign that has included free products).
If you fail to do so, you will be charged the relevant cost.